Terms & Conditions

1. Agreement to Terms

By engaging Falka Digital Solutions ("we", "us", "our") for any service — including but not limited to website design, online branding, booking system integration, domain registration, or website hosting and management — you ("the Client") agree to be bound by these Terms and Conditions in full. If you do not agree, you must not proceed with any order or engagement.

2. Services

We provide digital services including, but not limited to:

• Website design and development
• Online branding and identity
• Booking and payment system integration
• Domain registration and management (via GoDaddy or equivalent registrar)
• Website hosting and ongoing management (at £69/month or as otherwise agreed in writing)
• Content updates and edits as requested by the Client (subject to fair use limits outlined below)

The exact scope of any engagement will be agreed upon prior to commencement. Any work outside the agreed scope may be subject to additional charges.

3. Intellectual Property & Ownership

All websites, designs, code, assets, branding materials, and digital works created by Falka Digital Solutions remain the sole intellectual property of Falka Digital Solutions until full payment has been received for the relevant project.

Upon receipt of full and final payment for a one-off project, a non-exclusive licence to use the delivered materials is granted to the Client for the purposes of their business.

For clients on a monthly hosting and management plan: the website, its codebase, design, and all associated assets remain the property of Falka Digital Solutions for the duration of the subscription. Should the Client cease paying the monthly fee or terminate the agreement, Falka Digital Solutions reserves the right to take the website offline and retain all associated intellectual property. No transfer of ownership is implied by the ongoing payment of monthly fees unless explicitly agreed in writing.

Falka Digital Solutions reserves the right to display any work produced as part of its portfolio unless the Client explicitly requests otherwise in writing prior to project commencement.

4. Domain Registration & Hosting

Where Falka Digital Solutions registers a domain on behalf of the Client (via GoDaddy or any other registrar), the domain account and associated credentials may be held by Falka Digital Solutions. The Client is responsible for ensuring renewal fees are covered, either directly or via the monthly management fee where applicable.

Falka Digital Solutions accepts no liability for domain expiry or loss of a domain name due to the Client's failure to maintain payment or provide accurate contact details.

5. Pricing & Payment

All prices are stated in GBP (£) and are exclusive of VAT unless otherwise stated.

Falka Digital Solutions reserves the right to change pricing at any time, including the monthly website hosting and management fee. Clients on existing plans will be given a minimum of 30 days' written notice of any price change. Continued use of the service after the notice period constitutes acceptance of the new pricing.

Payment terms will be agreed upon at the point of engagement. Late payments may result in suspension of services, including taking the website offline, until the outstanding balance is settled.

Invoices unpaid after 14 days of the due date may incur a late payment charge of 5% of the outstanding amount per month.

6. Refund Policy

Due to the bespoke and time-intensive nature of our services, all payments made are non-refundable once work has commenced unless otherwise agreed in writing.

For monthly hosting and management subscriptions, cancellation will take effect at the end of the current billing period. No refunds will be issued for partial months.

If a project is cancelled by the Client before commencement, any deposit paid is non-refundable. If the project is cancelled mid-way through, the Client will be liable for payment of all work completed to that point.

6a. Fair Use — Content Edits

The monthly hosting and management plan includes content edits on a fair use basis. Fair use is defined as reasonable, infrequent requests for minor updates — such as changing text, updating images, amending opening hours, or adding a new page section.

Fair use does not include: full redesigns, structural rebuilds, new functionality, e-commerce integrations, or any work that Falka Digital Solutions reasonably deems to be a new project.

Falka Digital Solutions reserves the right to determine, at its sole discretion, whether a request falls within fair use. Requests outside fair use will be quoted separately before any work commences.

7. Client Responsibilities

The Client is responsible for providing accurate, complete, and timely information, content, and feedback required for the completion of the agreed work. Delays caused by the Client may affect delivery timelines and Falka Digital Solutions accepts no liability for such delays.

The Client warrants that any content, images, or materials provided to Falka Digital Solutions are owned by the Client or that the Client has full rights to use them, and that such use does not infringe any third-party rights.

8. Limitation of Liability

Falka Digital Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the services provided, including but not limited to loss of revenue, loss of data, loss of business, or reputational damage.

Our total liability to the Client in connection with any engagement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim.

We do not guarantee specific outcomes, rankings, or results from any website, branding, or digital service provided.

9. Third-Party Services

We may use third-party platforms, tools, or services (including GoDaddy, Base44, booking platforms, and payment processors) as part of delivering our services. Falka Digital Solutions accepts no liability for the performance, availability, or actions of any third-party service provider. The Client may be subject to the terms and conditions of those third parties.

10. Termination

Either party may terminate an ongoing service agreement by giving 30 days' written notice to the other party.

Falka Digital Solutions reserves the right to terminate services immediately and without notice in the event of non-payment, abusive conduct, or any breach of these Terms and Conditions by the Client.

11. Amendments to These Terms

Falka Digital Solutions reserves the right to update or amend these Terms and Conditions at any time. The most current version will always be accessible via our website. Continued engagement with our services following any amendment constitutes acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.